Frequently Asked Questions
Everything you need to know about shopping with BORUMZ.
How long does BORUMZ delivery take in Pakistan?
Orders are usually processed within 1–3 business days. Delivery time may vary depending on your location, courier service, public holidays, or other unforeseen delays. Once your order is dispatched, tracking information will be provided so you can follow your shipment.
What payment methods does BORUMZ accept?
BORUMZ offers convenient payment options including Cash on Delivery (COD), JazzCash, Easypaisa, and Bank Transfer. Available payment methods will also be displayed during checkout.
How can I track my BORUMZ order?
You can track your order through the Track Order page on BORUMZ. Once your order has been shipped, you may also receive tracking information that can be used to check the latest delivery status.
Can I exchange my BORUMZ order?
Yes. You can request an exchange for a different size or color within 30 days of delivery, subject to product availability. The item must remain unused, unworn, and in its original condition with the original tags and packaging intact.
What is the BORUMZ return and exchange policy?
BORUMZ accepts eligible return requests within 30 days of receiving your order. Items must be unused, unworn, and returned with their original tags and packaging. Final Sale items, gift cards, worn or washed products, damaged or altered items, and products returned without their original tags or packaging are not eligible for return or exchange.
How do I choose the right size at BORUMZ?
Check the Size Guide available on the product page before ordering. BORUMZ product pages provide garment measurements and fit guidance to help you choose the most suitable size.
Can I cancel my order after placing it?
If you need to cancel or change your order, please contact BORUMZ customer support as soon as possible. If the order has already been processed or dispatched, cancellation may no longer be possible. For the fastest assistance, provide your order number when contacting the support team.
Does BORUMZ deliver all over Pakistan?
BORUMZ provides online ordering and shipping services. Delivery availability for your exact location can be confirmed during checkout. Orders are processed on business days, and delivery times may vary depending on the destination and courier service.
How can I contact BORUMZ customer support?
For help with your order, delivery, return, exchange, or product information, you can contact the BORUMZ Customer Support Team via Phone or WhatsApp at +92 339 3086344.
Where is the BORUMZ store located?
BORUMZ currently lists multiple locations in Karachi, including its Flagship Store at FF-25, First Floor, Madina City Mall, Near Zainab Market, Abdullah Haroon Road, Saddar, Karachi, a Studio location in Madina City Mall, and a Federal B Area location near Javed Nihari, Dastagir.