Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping at Borumz. We are committed to delivering your order quickly and securely.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipping Time

Estimated delivery times:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 7–12 business days
Australia & New Zealand: 7–14 business days
Rest of the World: 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free Shipping may be available on qualifying orders during promotional periods.

Order Tracking

After your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and the package has already been shipped, we may not be able to make changes. Additional shipping fees may apply for reshipment.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging.