Refund policy

Returns & Exchanges Policy

Last Updated: August 2026

At Borumz, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • All original tags and packaging are intact.

  • You have proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as Final Sale.

  • Gift cards.

  • Products that have been worn, washed, damaged, or altered after delivery.

  • Items returned without original tags or packaging.

Exchanges

If you need a different size or color, you may request an exchange within 30 days of delivery, subject to product availability.

If the requested item is unavailable, we will offer a refund or store credit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will resolve the issue as quickly as possible by offering a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To request a return or exchange, please contact our customer support and include:

  • Your order number

  • Reason for the return or exchange

  • Photos (if applicable)

Our support team will provide return instructions.

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us through the contact information available on Borumz.com.